ACROMOVE INC. Limited Warranty
ACROMOVE INC. warrants its Devices and its parts against defects in materials and workmanship for one (1) year parts and labor from the original ship date. During this period, ACROMOVE INC. will repair or replace defective parts with new or reconditioned parts at ACROMOVE INC.’s option, without charge to you. This warranty Does Not Cover any associated hardware including disk drives, motherboards, add-on cards, or batteries, which are covered under the manufacturer’s separate warranties.
Shipping fees incurred from returns for service under warranty in the first 30-days will be paid by ACROMOVE INC. All shipping fees both to and from ACROMOVE INC. following this 30-day period must be paid by the Customer. All returns, both during and following the 30-day period, must be according to the procedures for obtaining Warranty service described below.
All original parts (parts installed by ACROMOVE INC. at the original system build) replaced by ACROMOVE INC. or its authorized service center, become the property of ACROMOVE INC. Any after-market additions or modifications will not be warranted. The system owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
ACROMOVE INC. makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this Device other than as set forth below.
ACROMOVE INC. makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
EXCEPT AS PROVIDED BELOW, ACROMOVE INC. IS NOT LIABLE FOR ANY LOSS, COST, EXPENSE, INCONVENIENCE OR DAMAGE THAT MAY RESULT FROM USE OR INABILITY TO USE ITS DEVICES. UNDER NO CIRCUMSTANCES SHALL ACROMOVE INC. BE LIABLE FOR ANY LOSS, COST, EXPENSE, INCONVENIENCE OR DAMAGE EXCEEDING THE PURCHASE PRICE OF THE DEVICE. USERS ARE ADVISED TO ALWAYS BACK UP DATA ON A REGULAR BASIS TO AVOID LOSS. ACROMOVE INC. WILL NOT BE LIABLE FOR ANY DAMAGES DUE TO LOSS OR CORRUPTION OF DATA ON ANY OF ITS DEVICES. WE ADVISE THAT USERS PROPERLY DISMOUNT ANY STORAGE DEVICE FROM THE OPERATING SYSTEM TO MINIMIZE THE POSSIBILITY OF DATA CORRUPTION. THE DEVICES ARE DESIGNED TO WITHSTAND ADVERSE ENVIRONMENTAL SITUATIONS AND HARD HANDLING. HOWEVER, THESE QUALITIES ARE NOT THE SUBJECT OF ANY WARRANTY OF GOOD OPERATION BY ACROMOVE INC. IT IS WISE NOT TO TEST THE DESIGN LIMITS OF THE SYSTEMS. HANDLE THE DEVICES AS YOU WOULD HANDLE A FRAGILE COMPUTER SYSTEM. ANY MISUSE IS NOT COVERED BY ANY WARRANTY.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
ACROMOVE INC. Does Not Offer technical support for any software including installed OS or other programs unless specifically offered on the invoice at extra charge. Technical support should be pursued first through channels offered by the software’s individual tech support. ACROMOVE INC. accepts no liability for problems caused by after-market software or hardware modifications or additions made by the customer or third party. ACROMOVE INC. is not responsible for giving any technical support concerning the installation or integration of any software or component the customer did not pay ACROMOVE INC. to install.
ACROMOVE INC. is not responsible for loss of data or time, even with hardware failure. Customers are responsible for backing up any data for their own protection. ACROMOVE INC. is not responsible for any loss of work (“down time”) caused by a product requiring service.
This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. Customer should carefully read and understand all provided instructions and user manuals in electronic form send by ACROMOVE INC. for said Device that also can be found under www.acromove.com/support/. It will also be null and void if there are indications of misuse and/or abuse by either Customer or third party. ACROMOVE INC. has the option of voiding the warranty if anyone other than an ACROMOVE INC. technician attempts to service the product.
ACROMOVE INC. will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional products added to complement any system/component bought from ACROMOVE INC.
Under no circumstances will ACROMOVE INC. be responsible for any refund or remuneration exceeding the original purchase price of the Device less any shipping fees. ACROMOVE INC. will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. ACROMOVE INC. makes every effort to make sure all information on our website is correct.
ACROMOVE INC. reserves the right to change specs and documentation of the Devices without notice.
The above Limited Warranty is subject to the following conditions:
- This warranty extends only to Devices manufactured and/or sold by ACROMOVE INC.
- This warranty covers only normal use of the Devices. ACROMOVE INC. shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, bad transport handling, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized ACROMOVE INC. representative; (iv) damages incurred through irresponsible use, including those resulting from viruses or spyware, overclocking, or other non-recommended practices.
- You must retain your bill of sale or other proof of purchase to receive warranty service.
- No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
- ACROMOVE INC. and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any Devices returned for repair to ACROMOVE INC. BACK UP YOUR DATA REGULARLY TO AVOID LOSS.
- All pre-installed software programs are licensed to customers under non-ACROMOVE INC. software vendor’s term and conditions provided with the packages.
- This warranty does not cover any third-party software or virus-related problems.
- ACROMOVE INC. makes no warranty either expressed or implied regarding third-party (non-ACROMOVE INC.) software.
- Thirty-day Return Window does not include opened software, parts, special order merchandise and shipping and handling fees.
- The Customer will fully read and understand all Instructions, Warnings, Notices and Documentation provided for the Device in use, before operating the Device.
Return of Non-Defective Devices
A non-defective Device may be returned to ACROMOVE INC. within Fourteen (14) days of the invoice date for a refund of the original purchase price with the following amendments/fees:
- ACROMOVE INC. will refund neither the original shipping cost nor the shipping and handling fees incurred from the Device return. If the original purchase was made under a “Free Shipping” promotion, then a standard $200 fee will be deducted from any return to compensate that offer.
- No refund will be granted for Devices which has been opened, used, or tampered with in any way which jeopardized ACROMOVE INC.’s ability to remarket or resell the product. ACROMOVE INC. maintains full discretion in decisions regarding a Device fitness for return.
- Any non-defective returns are subject to a 15% restocking fee, which percentage is taken from the final purchase price less any shipping or handling charges.
- Quantity purchases of two systems or more are not eligible for return.
To return a defective Device, please contact our Support Department for a Return Merchandise Authorization (RMA) number and follow the “RMA (Returning Merchandise Authorization) Policy” Instructions below. The RMA is valid for 30 days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. Any item missing the UPC on the original packaging may not be returned.
RMA (Returning Merchandise Authorization) Policy:
ACROMOVE INC. Devices may be returned for repairs or hardware updates, while under warranty and for previously paid upgrades/retrofitting. ACROMOVE INC. Devices may not be returned for repair or hardware update, without prior written approval from the Technical Service Department of ACROMOVE INC.
Returns must be done within 30 days from date of issue of the RMA confirmation to avoid automatic cancellation of the request. All RMA confirmations are issued within 24 hours. A return address will be provided on the RMA confirmation. The returnee will be responsible for contacting the assigned carrier to schedule a pick-up.
Devices, prior to being shipped to the Supplier for either repairs, returns or upgrades, as defined in their respective paragraphs/Exhibits, shall have all possible personal/corporate data, that are unrelated to the function of the devices, erased according to the Special Publication 800-88 Revision1,Guidelines for Media Sanitization, as defined by the National Institute for Standards and Technology (NIST). Adequate and successful erasing of all possible sensitive personal/corporate data, is the client’s sole responsibility.
Acromove is not liable of any leaks of personal/corporate data that might happen due to client’s insufficient methods of data sanitization.
The RMA number must be clearly marked on all packages. Failure to clearly mark all packages with the RMA number may result in additional charges. It is solely the responsibility of the returnee to package all parts so that they are not lost or damaged during the return shipping.
The use of the provided packaging, SoftCase or carton box with cushion that your Device came with must be used any time your Device is transported. Ship the malfunction Device with your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:
ACROMOVE INC. Service Center
Upon receiving the Device, ACROMOVE INC. will repair or replace your Device (at ACROMOVE INC.’s discretion) and will ship it back to you within a reasonable amount of time (dependent on parts availability).
Cross-exchange (Parts only)
You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped. You will need to ship defective part(s) back to ACROMOVE INC. within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.
After One-Year Warranty – Out of Warranty Repair
For Out of Warranty repair or Not Covered from warranty repairs, the procedure is the same as outlined above for RMA and shipping. However, you are responsible for shipping charges both ways, current labor ($175 per hour if not under warranty), and the current price of part(s) used in repair.
If there is an Out of Warranty repair, ACROMOVE INC. will make an estimation of cost in a written quote. The quote should be accepted within 14 days, if it is accepted ACROMOVE INC. will proceed with the repair, if it is not accepted the Device will be either returned (if there is a carrier assigned from Customer) or notified and stored in our warehouse with a cost of 100$ per week as a penalty until the Customer assigns a carrier for return.
If the Device will be stored for more than 1 year and the Customer doesn’t pay the penalty, the Device will be accounted abandoned by ACROMOVE INC. and it will be confiscated as a compensation for the amount owed by the Customer without any additional compensation whatsoever to the Customer, regardless of the original value of the Device paid by the Customer.
ACROMOVE INC. provides warranty service at our Athens, Greece and Los Angeles, CA, USA facilities. Telephone support is available from each facility Monday through Friday during normal business hours. We also provide online support for customers using special channels set up in Slack. More information is available at www.acromove.com/support/
ACROMOVE INC. Devices normally have an IPMI port that we may use to remotely access the machines where we can often identify and solve technical problems (client must approve firewall and/or VPN access) without physical presence of our tech personnel. Ask for remote support options to get a better and faster response time on your service requests.